Technical and account management support

ICSFS delivers a wide range of support to automate and streamline banking services. Its open systems, based on the latest technology, addresses banking business requirements in one integrated software that maintains all data in one database, providing a 360° view of the customer’s exposure.

ICSFS administers all technical and account management support through internal resources, which allows our experienced staff to easily interact with the customers and strengthen the relationship’s integrity.

Customer can access ICSFS’ automated call centre or an account manager 24/7 with the available secure system.

Customers can easily have the feature to track their log and status through our CRM system. Our service is based on a multi-dimensional implementation hierarchical approach framed by: Web-enabled mobility and flexibility, centrally controlled and secured standards, and global processing and support.

Assistance is provided throughout the pre-and-post solution deployment phases of: project planning, requirements delineation, configuration and migration, training, quality assurance as well as production.